Terms & Conditions

1. Who we are

These terms apply to all services provided by Ace Lifestyle Ltd (company number 10281695, registered in England & Wales) and to your use of this website. By signing up to a programme or using our services, you agree to these terms.

Contact us: info@ace-lifestyle.com

2. Our services

We provide nutrition coaching, personal training, and online programmes (including aceTRANSFORM, aceSTRONG, and 1-2-1 personal training). Specific deliverables and inclusions are set out on the relevant programme page or booking confirmation.

3. Booking and payment

• Programmes can be paid in full or, where offered, in agreed instalments. Payment terms appear on the booking page.
• Payments are processed by our third-party payment provider. We don't store card details.
• If an instalment is missed, we may pause access to the programme until payment is received.

4. Cancellation and refunds

Refund policy varies by programme and is confirmed on the booking page. In general:

• Before your plan is delivered: a full refund may be requested.
• After your plan is delivered: programmes are generally non-refundable because your coach has already built a bespoke plan and committed time to you.
• Consumer rights: nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

5. Your responsibilities

To get the most out of our programmes, we ask you to:

• Complete your intake questionnaire honestly - including any health conditions, injuries, medications, or dietary restrictions.
• Check with your GP before starting a new training or nutrition programme if you have a medical condition, are pregnant, or have any health concerns.
• Tell us promptly if anything changes about your health, fitness level, or circumstances during the programme.
• Only use the programme content for your own personal use.

6. Medical disclaimer

We are qualified nutrition and fitness professionals, not medical doctors. Our programmes and advice are not a substitute for medical diagnosis or treatment. You are responsible for deciding whether a programme is appropriate for you, and for seeking medical advice if you're unsure.

Exercise carries inherent risks (including injury). By participating in our programmes you acknowledge these risks and accept responsibility for your own safety.

7. Results

We'll do everything we can to help you achieve your goals, but we don't guarantee specific results. Outcomes depend on your effort, consistency, starting point, and individual response to training and nutrition.

8. Intellectual property

All programme content, training plans, nutrition plans, videos, and written material remain the property of Ace Lifestyle Ltd. You may use them for your own personal use during and after the programme, but you may not copy, share, resell, or redistribute them.

9. Community rules

If you're a member of our group chat, Skool community, or any other ace community, we ask that you:

• Be respectful to other members and coaches
• Keep personal information shared by others confidential
• Not use the community to promote your own business or services

We reserve the right to remove members who breach these rules.

10. Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, our total liability to you for any claim arising from your programme is limited to the amount you paid us for that programme.

11. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top of this page shows when. Continued use of our services after a change means you accept the updated terms.

12. Complaints

If you're unhappy with anything we've done, please tell us first so we can put it right. Email info@ace-lifestyle.com with a clear description of the issue and we'll acknowledge it within two working days and aim to resolve it within fourteen working days. If you're still not satisfied after we've responded, you may escalate to a relevant trading standards body or consumer protection authority.

13. Governing law

These terms are governed by the laws of England & Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts.